Terms & Conditions

Terms & Conditions

Please read the terms and conditions carefully before using sainttropez.com. By using and shopping on our Website, you agree to accept the terms and conditions described below. As the terms and conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system’s capabilities or relevant laws and regulatory requirements), we recommend that you check this page regularly to take notice of any changes we may have made in the terms and conditions.

Ordering

Sainttropez.com is open 24 hours a day. However, the store can be closed due to maintenance. For your convenience, we endeavour to execute such work in the night time.
In order to shop at sainttropez.com you must be at least 18 years of age and possess a valid credit card accepted by us. If you have not yet turned 18 years of age, you must also have the legal right to enter into the agreement. You have the right to inform us of your withdrawal of the purchase, without penalty and without justification, within 14 days as of the day following the delivery of the product. At the moment we can only fulfil your order if the delivery address is a home or office address in one of the countries listed under “Shipping & Delivery”. Therefore, our site is only intended to be used by people resident in those listed countries. We do not ship to P.O. boxes. We may decline an offer or cancel a purchase in any of the following situations, without being liable for any damages or costs. We will notify you by email in advance of any such action, to try and resolve the issue and will return any applicable payments made to us without deduction:

• Your payment information is incorrect or not verifiable
  • Your order may have been placed for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  • There was an unintentional error on the Website; e.g. a payment error etc
  • We have reason to believe you are a minor under the age of 18
  • You are not a resident of one of the countries listed under “Shipping & Delivery” or we could not deliver to the address provided by you

By placing an order on our Website, you are making an offer to us to purchase the products you have selected on these terms and conditions. We may or may not accept your offer at our discretion. We can only accept offers that are made through our Website. We cannot accept orders made by e-mail, letters or fax.

At what point in the ordering process are you bound by your order?

The moment you have completed the purchase by inserting your credit card information and approved the payment and the receipt is displayed on your screen, you are bound by your offer, however, please see "Returns, Withdrawals and Complaints". The receipt you receive is an automated acknowledgement that means we have received your submitted offer. However, the acknowledgement does not mean that we have accepted your offer, and we reserve an explicit right to decline your offer after you have received the automatic acknowledgement. If we accept your offer, you will receive an e-mail from us confirming that we have accepted your order (order confirmation). The contract between you and us will be effective from the time that the order confirmation is sent. If you made an error when placing your order, please contact our Customer Service who will be happy to assist you. However, please always make sure to review your offer before placing it. Before submitting, you have the possibility yourself to edit any information you have entered, such as the shipping or billing address or credit card information, or change or delete items in your shopping bag.

Language of the contract

The language of the contract is English.

Access to the agreement

We store all contracts made, including your offer and the order confirmation, and we recommend that you file these too, as subsequently the documents will not be accessible. 

Fraud screening

In order to protect our customers and maintain the security of shopping online, we may run verification checks on the data you submit when you place an offer. These checks may include address and payment verification and screening your offer to prevent fraud.

Payment Methods

We accept the following payment methods:

• Visa/Dankort
• MasterCard
• VISA
• VISA Electron
• iDeal Web Payment
• Klarna (Only Sweden)

Please note that we cannot accept any payment methods not specified above. If you try to pay by any other methods, we will not be liable for your loss of payment or any other damages caused by your action.

Credit card Verification

Number To maintain your own security and prevent fraud, you will be asked to enter your Card Verification Number (CVV) when paying with credit card. You can find the 3 digit number on the back of your credit card. It generally appears to the right of your credit card number.

Payment processing

When your order and data have been verified and your ordered products leave our stock for shipping, the payment will be deducted from your account. Please note that your billing address must be entered exactly as it appears on your bank statement.

Prices and VAT

All prices on products, shipping charges and other services include value added tax (VAT). The shipping charge is added per order. Please go to “Shipping Charges”. Link for details concerning the charges for your specific country. We will always inform you of the total price, including all taxes, VAT and other costs such as fees and possible delivery costs, before you place your order. The prices displayed on the Website are those that apply at the time of purchase. The prices may be subject to change without notice, but changes will not affect orders which we have accepted. We endeavour to avoid information errors, but please note that pricing errors, spelling errors and other errors or mistakes can occur from time to time. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.

Currency

All displayed prices are quoted in the currency that refers to your country. 

Order security

We utilise Security Socket Layer (SSL) technology, one of the most secure systems for ordering online that allows encryption of your information, such as your name and address, and critical sensitive information, such as credit card information. Your information will be encrypted from the moment you enter it, and your sensitive information will not be saved on a public server. That means that information passed between you and our Website cannot be read in the event someone else intercepts it. The SSL technology provides an authentication that assures your browser that your data is being sent to the correct secure computer server; an encryption that encodes all data, so only the secure server is able to read it; and a data integrity that checks that the transferred data has not been altered.

Delivery time

Orders will be delivered Monday through Friday to the shipping address submitted when you placed your order. Please note, that we only ship to home or office addresses - not to P.O. boxes. All deliveries must be signed upon receipt. However, it does not have to be you who sign it. Somebody from the same address (e.g. a family member, friend, receptionist etc.) or a neighbour can sign for the parcel. Our courier will make at least two redelivery attempts. At each attempt our courier will leave you a card which provides you with details for redelivery and also collection, if possible. The courier will typically keep a parcel for up to 7 days before returning it to sender as undelivered.

Product inspection

Please note that you bear the risk for the products you have ordered when the delivery is completed. If the packaging appears to be damaged, please do not accept the shipment. Without prejudice to your statutory rights and remedies you have the responsibility of inspecting your products for any faults and, in the event, giving us notice of any complaints. In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all shipping cost when our Customer Service has handled your return. You also have the right to keep the defective product and ask for a reduction of the price.

Delivery Times

Your ordered products will be delivered from Monday through Friday, and the exact delivery time depends on the country of delivery. An order that has been submitted on a Danish public holiday will be processed the next working day following the public holiday. We will aim to deliver your order within the timeframes listed below. Please note that weekend days and public holidays are not considered working days, and that we use third party transporters, who may cause delays.

Returns, withdrawals and complaints

The right of withdrawal

If you are consumer (i.e. a private individual and not purchasing products on behalf of a business), you may withdraw your order at any time within 14 days from the day you receive the products.

The withdrawal period

The withdrawal period commences at receipt of the product and expires 14 days later.

How do you exercise your right of withdrawal ?

Before the expiry of the withdrawal period, you must inform our Customer Service (see contact information below) of the withdrawal with a notice sent on paper or another durable medium to which we have access, e.g. by letter, telefax or by sending us an email. You may use the withdrawal form inserted at the end of this document, but it is not obligatory.

You can also exercise your right of withdrawal if, before the expiry of the 14-day period, you hand over the product to the postal services or another operator who has taken on the task of forwarding the product to us. You may also exercise your right of withdrawal by abstaining from receiving the product or by abstaining from collecting it at the post office etc.

Effects of withdrawal

If you withdraw from this purchase, we shall reimburse you all payments received from you, excluding the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this purchase. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the product back or you have supplied evidence of having sent back the product, whichever is the earliest. You shall send back the product or hand it over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal of the purchase to us.

Except if otherwise indicated in return forms or similar delivered with the products, you must pay all costs in connection with return of the products.

You are liable for, and we may deduct before reimbursing you, any diminished value of the product resulting from your handling of the products other than what is necessary in order to establish the nature, characteristics and functioning of the product.

How do I return the products?

Please fill in the items you want to return in the bag, fill out the return form and include it in your package. Hand over the parcel to your local postal service within 14 days and ship it to the following address:

Saint Tropez webshop
Nordre Strandvej 119H
3150 Hellebæk
Denmark

Norwegian customers, please send your item(s) to the following address:

Butik Daisy
Slemdalsveien 72
N-0373 Oslo

Phone: +47 21 01 33 55
Mail: daisy@daisyshop.no

Products purchased via Klarna (Sweden only) can also be returned to our Saint Tropez shops. The refund for the purchased will be handled by our back office staff, not the staff in the Saint Tropez shop.

To secure proof of your cancellation we recommend that you always send it by an insured service and save the receipt from the courier of the fact that you have handed over the parcel. Once we have received the product, and this is found to fulfil the requirements for return of the product, we will issue your refund to you. You can also find the details of your rights and an explanation of how to exercise them in the order confirmation.

If you have questions about purchasing at our webshop please feel free to contact us at webshop@sainttropez.com. We aim to answer all inquiries as soon as possible.

Exchange and returns to Saint Tropez stores

Your online purchases can be exchanged at the Danish and Swedish Saint Tropez stores. Just remember to bring your delivery note. Please make sure returned items are unworn and their original condition. Find the nearest Saint Tropez store under shop finder. Items can not be returned to our Saint Tropez outlet shops (Ringsted outlet + City 2 outlet)

Returning defective products

In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all shipping cost when our Customer Service has handled your return. You may also choose to keep the product and ask for a price reduction. Please note that products that are damaged as a result of wear and tear are not considered to be faulty. The claim shall be made when you discover the defect. Any notice given within a period of two months after you discovered the defect is deemed a timely notice, but in certain cases a longer period may apply under applicable law. For customers subject to Swedish law you have the right to return the product within 36 months. Please note that any such claim requires that you have not used the products inappropriately and that the product is not defective due to your conduct.

Incorrect items

Occasionally the wrong item may get sent out. If this has happened to you, we sincerely apologize.
Please contact our Customer Service webshop@sainttropez.com. 

Refund information

After we receive and process your request you will be issued with the appropriate refund. We aim to process a refund within 3 days of receiving your parcel. The amount of time this takes will depend on which bank or card issuer you have. Unfortunately, any delay in this respect is outside of our control. You can expect a refund in the same form of payment originally used for purchase. In the event that we are unable to refund your credit card we will contact you to arrange an alternative means of refunding your order.

Contact customer service

If you have any questions, comments or complaints related to your purchase please contact our Customer Service. For your own convenience visit the Contact Us page and submit your query.

To contact our Customer Service please use our “Contact” page or send an e-mail to webshop@sainttropez.comor call +45 4976 2526.

To send a letter to our Customer Service:

Saint Tropez webshop
Nordre Strandvej nr. 119H
3150 Hellebæk
Denmark

If you are not satisfied with our customer service or if we cannot agree on issues regarding the purchase, you may have the possibility to file a complaint with a Consumer Complaints Board. Click on the map and find your national Complaints Board here: 
http://ec.europa.eu/odr 

Company details

Sainttropez.com is the official online store for Saint Tropez. Saint Tropez forms part of the IC Group and sainttropez.com is operated under the laws of Denmark.

Saint Tropez
Nordre Strandvej nr. 119H
3150 Hellebæk
Denmark
Company No: 10174775

Availability and offer validity

We endeavour to have all offered items in stock. In the event that ordered items are out of stock, we reserve the right not to accept your offer. You will be informed by e-mail and any payments will be refunded if the payment was already processed. The prices and offers displayed on the Website are valid at the time they occur, unless other specific terms are stated on the Website. Pricing errors, spelling errors and other errors or mistakes can occur. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.

Copyright and trademarks

All contents included on the Website, such as, but not limited to, design, text, graphics, logos, video and audio clips, images, button icons and the compilation thereof, software compilations, source coding and software, are the property of Saint Tropez, IC Group A/S or our suppliers. The contents are protected by Danish and international copyright laws. Saint Tropez, IC Group A/S or our content suppliers own the copyright to the abovementioned. The contents of the Website may only be copied for your own private use. Any other use of the information and material on the Website, such as reproduction, modification, distribution, transmission, republication, display or performance is strictly prohibited. You may therefore not - besides your own private use - copy, display, download, distribute, alter, modify, reproduce, republish or rephrase information, text, documents or other material from the Website or any other part of the Website without the explicit consent from Saint Tropez, IC Group A/S or our suppliers. Brand names, product names, logos and titles that appear on the Website are trademarks or trade names and are property of Saint Tropez, IC Group A/S or our suppliers. Any reproduction of such trademarks or trade names constitutes an infringement of the owner’s rights and is strictly prohibited, unless it is for your own private use.

Disclaimer of liability

We are only liable for damages when such damages result from our breach of contractual obligations towards you, or in the event our liability follows from applicable statutory law. If any activities on sainttropez.com have caused you damage, we shall only be liable for damage to the Saint Tropez products, reasonable and verifiable costs incurred by you to find out the cause and amount of damages as a result of our breach of contract or liability under applicable statutory law; and reasonable and verifiable cost to prevent and diminish such damages.
We shall not be liable for any damages incurred by a third party resulting from use of our products. Neither shall we be liable for your improper use of any of our products. To the fullest extent permitted by law, we shall not be liable for any damages resulting from incorrect information on the Website. The limitations mentioned above shall not apply in the event you suffer damages resulting from our gross negligence or wilful misconduct. We guard and respect our customers’ personal data and safety, although we cannot totally guarantee the security of information and payments transmitted online. To the fullest extent permitted by law, we shall not be liable for damages suffered as a result of the use of electronic means of interactions, such as, but not limited to, damages resulting from errors or delays in delivery of communication, interception or manipulation by third parties or by computer programs and transmission of viruses.

Information on the website

We make a great effort to avoid errors on the Website, but information, text, images, graphics, video and audio clips and other website services may temporarily contain errors, be incomplete or incorrect. In such events - to the fullest extent permitted by law - we cannot be held liable for damages resulting hereof, unless such damage is the result of our gross negligence or wilful misconduct.

Links

We shall not be liable for any use of or any content of internet sites that this Website provides links to. Neither shall we be liable for use or content of any websites from which are linked to this Website.

Applicabel law

Without limiting your rights as a consumer under the laws of your country, these terms and conditions as well as all disputes or claims arising hereof and of using or shopping on the Website shall be governed by the laws of Denmark. Notwithstanding anything to the contrary, your national legal guarantee of conformity for goods applies to this purchase.

Our right to vary these terms and conditions

We reserve the right to revise and amend these terms and conditions from time to time. Your order will be subject to the policies and terms and conditions in force at the time when you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you). If we change these policies or these terms and conditions after you have placed your offer, but before we send you the order confirmation, we will notify you of this. If you do not inform us that you can accept these new policies or these terms and conditions within seven working days, we will cancel your offer and notify you by e-mail.

Saint Tropez webshop
Nordre Strandvej 119H
3150 Hellebæk
Denmark

Telephone:        +45 49762526

E-mail:                webshop@sainttropez.com