How do I return an item?
If you would like to return an item, we ask that you fill out the return form and place it together with the item(s) which you are returning. Try to keep the original packaging with the labels and hangtags intact. Please reuse the packaging the item was sent in and always remember to retain a postage receipt for your own security. Please note that Saint Tropez does not cover your return costs.
Item(s) needs be returned within 14 days and ship it to the following address:
Saint Tropez webshop
Nordre Strandvej 119H
To secure proof of your cancellation we recommend that you always send it by an insured service and save the receipt from the courier. Once we have received the product, and this is found to fulfil the requirements for return of the product, we will issue your refund.
If you have questions about purchasing at our webshop please feel free to contact us at email@example.com. We will answer your inquiry as soon as possible.
Exchange and returns to Saint Tropez stores
Your online purchases can be exchanged at Danish and Swedish Saint Tropez stores. Just remember to bring your delivery note. Please make sure returned items are unworn and in their original condition. Find the nearest Saint Tropez store here.
Returning defective products
In the case of defective products or inconformity with your order, you have the choice of returning the defective product at our expense. You may also choose to keep the product and ask for a price reduction. Please note that products that are damaged as a result of wear and tear are not considered to be faulty. The claim shall be made when you discover the defect. Any notice given within a period of two months after you discovered the defect is deemed a timely notice, but in certain cases a longer period may apply under applicable law. For customers subject to Swedish law you have the right to return the product within 36 months. Please note that any such claim requires that you have not used the products inappropriately and that the product is not defective due to your conduct.
Occasionally the wrong item may get sent out. If this has happened to you, we sincerely apologize. Please contact our Customer Service firstname.lastname@example.org.
After we receive and process your request you will be issued with the appropriate refund. We aim to process a refund within 3 days of receiving your parcel. The amount of time this takes will depend on which bank or card issuer you have. Unfortunately, any delay in this respect is outside of our control. You can expect a refund in the same form of payment originally used for purchase. In the event that we are unable to refund your credit card we will contact you to arrange an alternative means of refunding your order.
Contact customer service
If you have any questions, comments or complaints related to your purchase please contact our Customer Service. For your own convenience visit the Contact Us page and submit your query.
To contact our Customer Service please use our “Contact” page, send an e-mail to email@example.com or call +45 49 76 25 26.
To send a letter to our Customer Service:
Saint Tropez webshop
Nordre Strandvej nr. 119H
If you are not satisfied with our customer service or if we cannot agree on issues regarding the purchase, you may have the possibility to file a complaint at Consumer Complaints Board. Click on the map and find your national Complaints Board here: