Which payment methods do You offer?
- We accept cards with Mastercard or Visa symbol
- Swedish customers can pay with Klarna. The purchase must be made on a desktop computer
- Dutch customers can pay with iDeal.
When will the amount be charged?
You’ll be charged as soon as your order leaves our warehouse.
If for some reason we’re unable to send your order, you will not be charged. If you have paid with Ideal we will contact you before refunding.
The order amount might be reserved for us on your account by the credit card issuer, meaning you will not be able to use those funds for a period of time depending on your own bank.
Can I change my order?
Unfortunately it is not technically possible to change your order. In case you would like to change your order, please contact our customer service by telephone +45 49762526 or by e-mail firstname.lastname@example.org.
Can I cancel my order?
Unfortunately this is not technically possible. Please contact our customer service by telephone +45 49762526 or by e-mail email@example.com.
I want to return an item, what do I do?
If you would like to return an item, we ask that you fill out the return form and place it together with the item(s) which you are returning. Try to keep the original packaging with the labels and hangtags intact. Please reuse the packaging the item was sent in and always remember to retain a postage receipt for your own security. Please note that Saint Tropez does not cover your return costs. You can also return an item in a Saint Tropez store, also items bought on sale.
I have returned an item(s). Did you receive my package?
When you return an item, we ask that you retain a postage receipt from the post office. This way you can trace your parcel should anything occur to your parcel in transit.
If your package doesn’t arrive at Saint Tropez, this is a matter between you and the post office to solve. We endeavour to handle all returned goods within 14 days of receipt.
I have not received my refund
Please allow up to 2 weeks for us to process your refund, once we have received your item(s). The refund will be credited to the card account used for the original purchase online. It is not possible to credit another card or account.
I would like to get/try a different size or exchange an item - how do I do this?
If you would like to exchange your item for another size or colour – or a different item altogether, we ask that you place your order on our webshop to ensure that you receive the required item(s). We will refund your returned item(s) within 1-2 weeks. You can also change an item in a Saint Tropez store.
What do I do if I have received an incorrect item or an item with a fault?
Please accept our apologies and simply return the item(s) to us with the return form. As soon as we have processed your claim, we will refund your money including any postage costs incurred. If you would like to replace the returned item, you must place the order on the web shop again.
I want to return an item, will you pay for the shipping cost?
Unfortunately, we don't refund your return costs if the item is merely unwanted.
I have bought an item online. Can I return or exchange the item in one of your Saint Tropez stores?
Item(s) bought online can be exchanged in our Saint Tropez stores in Denmark and Sweden.
I have paid by Klarna, how does it work if I return an item in one of the SaintTropez stores?
You can return your purchase in our Saint Tropez stores when you have paid by Klarna. The refund will take place by Saint Tropez back office, not the store staff.
I have not received my ordered item(s)?
You can follow your order progress via the mail you received when you placed your order. Click on the package number and you will be redirected to the DPD Track & Trace website – here you can see where your parcel is and follow its progress.
Do I have to pay any customs or import charges?
All customs and import charges are included in the prices you see in our webshop and in your order confirmation. The only fee you therefor have to pay is the delivery costs.